Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 
 

Shipping Rates and Estimates

Flat rate shipping: We offer £4.99 flat rate shipping to anywhere within the United Kingdom.  (free shipping for orders over £80)
 

Local delivery & In-store pickup

We do not offer local delivery or in-store pickup. 

International Shipping

We do not offer international shipping at the moment; we will communicate when we start to offer it.
 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.
 

Refunds, returns, and exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

In the event that your order arrives damaged in any way, please contact us with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us.